All the traditional tools on this list have both a drag-and-drop interface, which makes laying out the logic and response trees of your chatbots easy to manage, and some templates to get you started (the AI tools are a little different). Sure, if you're a seasoned developer, you can probably whip up your own chatbot with an API and some PHP, but that shouldn't mean you need to know your GETs from your POSTs to build one. They're easy to use and get started with. To narrow the list down a little more officially, I assessed them all on the following criteria: Remember: you won't find any of the big enterprise chatbot companies or great live chat customer support platforms on this list-only dedicated chatbot builders for smaller operations.Īs I started my research and testing, some apps were too expensive, others required too much technical know-how, and yet more were just kind of bad. When making this list, I considered more than 40 platforms capable of making some kind of chatbot.
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For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. We're never paid for placement in our articles from any app or for links to any site-we value the trust readers put in us to offer authentic evaluations of the categories and apps we review. We spend dozens of hours researching and testing apps, using each app as it's intended to be used and evaluating it against the criteria we set for the category. Tidio for a mix of AI and traditional chatbotsĪll of our best apps roundups are written by humans who've spent much of their careers using, testing, and writing about software. I spent time researching and testing several dozen bot builders, and based on my experiences with each of them, these are the four best chatbot builders. A well-configured chatbot can do a lot more than get your customers' email addresses and pass them on to support, and they certainly don't have to cost thousands of dollars per month.
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While these all have their place, here, I'm focusing on dedicated chatbot software aimed at small and medium-sized businesses.
There are the large, enterprise-focused automation options older, pre-GPT natural language processing computer programs designed to create bots that can pass the Turing test and live help platforms that offer built-in chatbots to handle some of the most common questions. When it comes to chatbots, there are a few different categories.
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